Terms and Conditions

These Terms and Conditions regulate, in an enunciative and non-limiting manner, the relationship between you (indistinctly “User, End User, Client”) and the Board of Trustees of the International Film Festival in Guadalajara; in relation to the ticket purchasing service, the acquisition of food and souvenirs. By using the aforementioned services, you understand, agree and expressly and irrevocably accept them, as well as any modifications or additions that are applicable and in force at the time of using the services.

 

The Board of Trustees of the Guadalajara International Film Festival reserves the right to change, modify or remove all or part of these Terms and Conditions at any time without prior notice. It is your responsibility to constantly verify and consult the Terms and Conditions in order to be aware of such changes or modifications, for which they will be available at ficg.mx I www.cinetecaficg.com

You agree that the products, graphics, designs, brands, drawings, interfaces, audio clips, video clips, editorial content, scripts and software used in the Service, contain confidential information and material that is the exclusive property of the Board of Trustees and/or its licensors and is protected by applicable intellectual and industrial property laws.

 


The User agrees that he will not use such confidential information or material in any way except to use the Service in accordance with these Terms and Conditions.


No part of the Service or the Platforms may be reproduced for commercial purposes or profit, in any form or by any means. The User expressly and irrevocably agrees not to modify, distribute or create derivative works based on the Service and/or the content, in any way, nor exploit the Service in any unauthorized way.


The Board of Trustees may also impose limits on the use of certain content, applications or portions of the Service, in any case and without prior notice or any liability on its part.
The brands, logo and other trademarks, commercial notices, graphics, drawings and designs, the program, reservations of rights to exclusive use used in connection with the Service, as well as the design of the website and other copyright elements, They are the exclusive property of the Board of Trustees.


Other trademarks, service marks, graphics and logos used in connection with the Service and/or the Platforms and their contents may be trademarks of their respective owners or holders. The Service does not imply in any way, transfer to the User of right or license with respect to any trademark or protected right.


The User accepts that in the event of incurring or being presumed to have incurred any conduct or fact that violates any industrial or intellectual property right, the Board of Trustees and/or through any affiliate or subsidiary may, without prior notice, provide the information that proves or assume your responsibility to the competent authorities, and exercise the legal actions that are deemed appropriate, so that the respective investigations are carried out and responsibilities are determined, as well as in the event that any authority requires information about the actions or events carried out by you. , will be provided without prior notice or notification.

The Board of Trustees offers movie ticket sales services for different theaters and formats, which may be modified or withdrawn at any time.

 

The Board of Trustees reserves the right to modify them or withdraw the services offered at any time.

The Service is only available to persons of legal age (18 years or older), minors should review the Terms and Conditions with their parents or guardians; By using the Service it is understood that you agree and accept these Terms and Conditions. If you do not agree, we recommend that you do not use the Service.

 

It is the exclusive responsibility of the parents or guardians to impose restrictions or access measures on minors under their care, regarding the use of the Service.

To purchase tickets through the website's purchasing platform www.cinetecaficg.com, You must follow the instructions indicated there. Use of the Service requires or may require access to the internet, devices with certain software and periodic updates. We recommend that you make sure to correctly close your session at the end of each purchase, in order to avoid misuse by unauthorized third parties, since in this case the Board of Trustees will not have responsibility.

 

To purchase tickets on the website, the User must enter the personal data required on the website and the system will ask them to select and enter certain information, which may include: the movie, show, schedule, seat, type. of ticket, format, room and number of tickets to purchase. The following means of payment will be available as a payment method: PayPal (you can consult the Terms and Conditions of this third party at the following link www.paypal.com/mx/webapps/mpp/ua/paypalme-tnc?locale.x=es_MX

 

Once the process and acceptance of the ticket purchase has been completed, there will be no changes, cancellations, or returns of any kind. The processing of personal data will comply with the content of the Privacy Notice, which is published and accessible at ficg.mx/es/notices

On some occasions, the pre-sale service for tickets for movie premieres and/or special programming (pre-sale is understood as the period prior to the premiere of the film) may be available on the aforementioned Purchase Platform, in which case the price of the ticket may be higher than the price during the film's ordinary exhibition period (ordinary period being understood as the period after the film's release). During the pre-sale period, there are no preferential prices, promotions or discounts, except those expressly established.

When making a purchase, a confirmation will be sent to the medium where the transaction was made, through an image that may contain a barcode and/or a QR code and/or a purchase confirmation code.

 

The purchase confirmation with the barcode and/or QR code will be sent via email to the email address indicated when making the transaction. It may be downloadable in PDF format (text format, not editable, with complete details of the purchase: cinema, show, movie, seat and ticket type and includes the barcode/QR) and/or Passbook (special format of iOs and Android operating systems: consists of a QR code), and such confirmation sending does not have cost.

 

Once the tickets have been purchased on the aforementioned purchasing platform and the cost has actually been paid through the participating cards of the PayPal system; In order for the client to be able to use their movie tickets, they must go to the screening room where they made the purchase (meaning the access area prior to the movie theater and where access is allowed) in said place. You must present a printed and/or show the barcode and/or QR code generated in the purchase confirmation, then the cinema staff will proceed to scan the code to validate it and provide the customer with access to the room to enjoy the performance. It should be noted that once the barcode/QR code contained in the purchase confirmation is scanned at the cinema, it will be released, so it can no longer be scanned again, resulting in the ticket being redeemed. In certain cases, for security reasons and/or Board policies, the client may be required to present a valid official identification.

At the time of making the purchase, you must go in person to the aforementioned addresses of the screening rooms and go to the area with box office signage, where the responsible personnel will ask the User to choose the following information in an illustrative and non-limiting manner as will be : the Projection Space, the film, function, schedule, seat, the type of ticket and number of tickets to be purchased, the following means of payment will be available as a form of payment: bank credit/debit card and/or cash. The processing of personal data will comply with the content of the Privacy Notice, which is published and accessible at ficg.mx/es/notices

 

Once the process and acceptance of the ticket purchase has been completed, there will be no changes, cancellations, or returns of any kind.

 

The purchase of movie tickets through the services mentioned above is subject to the following restrictions:

 

  1. Valid only for the selected venue and/or group, function and the date indicated on the ticket.
  2. There will be no voluntary permanence.
  3. Resale is prohibited.
  4. The Board of Trustees reserves the right of admission and may deny entry or remove any User who does not comply with the rules of conduct or who exhibits inappropriate behavior within the facilities of the headquarters and/or complex.
  5. Users must respect movie ratings and not attempt to access movie screenings that are not permitted for their age. The Board of Trustees reserves the right to request the client's identification to verify their age.
  6. Seats for people with physical disabilities. The Board of Trustees values diversity and respects the human rights of all its Users. In those cases in which you mistakenly select a seat that is intended for a person with a physical disability in one of our cinema screening rooms, the screening room staff will relocate you to another seat that is free at the chosen time or If there are no places available at the time of the selected function, you may be placed at another available time or function. The adjacent seats are intended for a companion of the person with a physical disability. Under these circumstances, the purchased ticket is non-refundable.

In addition to the ticket sales service, the Board offers physical spaces in movie theaters called candy stores, where other types of services are offered, such as the sale of food and souvenirs.

 

These food and souvenir services are in person and not through the portal. www.cinetecaficg.com or other communication channels. Therefore, home delivery is not available.

  1. Souvenirs are exclusively for the buyer's personal use or to be given as gifts. It is not allowed to resell or market the products.
  2. Souvenir prices are subject to change without prior notice. Prices may vary depending on the venue and/or group and the season of the year.
  3. The Board of Trustees reserves the right to restrict the sale of certain products in special cases, such as if the product is out of stock or a special promotion is being carried out.
  4. There are no returns on souvenirs after purchase, unless they have manufacturing or quality defects.
  5. The Board of Trustees is committed to offering quality products to its clients, however, it is not responsible for inappropriate use or mishandling of souvenirs once purchased.
  6. The total price of the souvenir to be paid will be the one indicated in the purchase transaction.
  1. The prices of the products in the candy store are clearly indicated on the menu or on signs in the establishment. These prices may be subject to change without prior notice.
  2. The candy store accepts payments in cash, credit or debit cards and others.
  3. Some products may be restricted for purchase only by people of legal age.
  4. The candy store generally opens at the same time as the box office and closes at the end of the last movie showing. Schedules may vary depending on the venue and/or group and the day of the week.
  5. The candy store's products are prepared and handled in accordance with food safety standards. It is important that the User informs the staff on duty if they observe any hygiene or food safety problem.
  6. Food purchase tickets for a different day will not be accepted.
  7. Products are subject to availability or while supplies last. If there are no products in stock at the time of delivery, a similar product of equal cost will be delivered.
  8. Products or ingredients marked as “extras” have an additional cost.
  9. The total price to pay will be the one indicated in the purchase transaction.

If an invoice for ticket purchases is required, the User must, in person, request the billing process at the CINETECA and/or CINEFORO facilities, where they will be provided with a form to fill out, to which they must attach the receipt. or sales receipt and your proof of tax situation.

 

After that, the User will be notified via email when their request has been prepared.

The Service is subject to the Privacy Notice found on the website ficg.mx/es/notices

The use of the Service represents your express and irrevocable consent to the provisions of the Board's Privacy Notice, therefore, you must carefully read the Privacy Notice before using the Service and/or accessing the Content.

The Board of Trustees recognizes the importance of the sensitive data of its Users, which is why the purchasing platforms consider the protection of the information provided to them by the User.

The Board's privacy notices describe the types of Personal Information we collect from our Users when they use our shopping platform, as well as its destination and safeguard.

Aspects to consider regarding your personal information, if you have any questions you can contact us.

For the ticket purchase Service on the online platform, we require the User's email, name and contact telephone number;

 

It is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we delete it from our records or databases when we consider that it is not being used in accordance with the principles, duties and obligations provided for in the regulations (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights. To exercise any of the ARCO rights, the User must submit the respective request by email to transparency@cinetecaficg.com I anakarina.lopez@ficg.mx where you explain your request.

 

Those Services that do not require the User to be authenticated collect general information and not Personal Information, related to the browser used, the type of internet connection, the operating system and other configuration elements intended to improve our Services. This information may be saved in a cookie on the User's computer, for future reference when browsing the site.

They are used to improve the quality of the service and to better understand the way in which our Users interact with the Board of Trustees. This is done by storing preferences and other User data in cookies.

 

Most browsers are set to accept cookies.

 

The User can disable this automatic acceptance in their browser settings, with the warning that some of the Services offered may not function properly without such cookies.

The transfer of personal data means any communication of personal data made to persons other than the Board of Trustees or the persons designated by it as those in charge of processing the personal data of Users.

 

In order to be able to comply with the purposes for the processing of personal data provided for in our privacy notices, in any case, the Board of Trustees may share the personally identifiable information of the Users, in any of the following cases:

We provide said information, Personal Information or not, with trusted legal or natural persons, for the sole purpose of processing the information on behalf of Patronato.

 

When this happens, you are under agreements that oblige such legal entities or individuals to process said information only under instructions from the Board of Trustees and in accordance with this Privacy Policy, Terms and appropriate confidentiality and security measures. Some cases in which we will share your information are:

 

  1. If the Board of Trustees is required by Law or, in good faith, understands that access, preservation or disclosure of such information, including Personal Information, is reasonably necessary to protect the rights of the Board of Trustees, its Users or the general public .
  2. When it comes to sharing statistical information about the sites and Users. This information does not identify the User, but it does identify the User's tendencies and behaviors.
  3. Security of the information.
  4. The Board of Trustees takes appropriate measures to protect Personal Information and its databases against unauthorized access or alteration, disclosure or destruction of information.
  5. The Board of Trustees restricts access to Personal Information only to those employees who need to know it in order to operate, develop or improve our Services.

The Board of Trustees reserves the right to make, at any time, modifications or updates to this privacy notice, to address legislative or jurisprudential developments, internal policies, new requirements for the provision or offering of the services offered, or by privacy practices or for other reasons.

 

These changes will be communicated on our official pages, social networks, physically in our facilities, trying, to the extent of our possibilities, to give the widest possible dissemination to said modifications or updates.

The Privacy Policy, as well as the Terms and Conditions, may change at any time for any reason. Normally the changes will be minor, however, on some occasions there will be significant changes.

 

As we make such changes, whether significant or not, we will post them on the site in question; If the changes are significant, we may give our Users some other type of notice or notification, although this will not occur in all cases.

To pay for the online ticket service, we use a third party to carry out economic transactions; The use of the site is under the risk and responsibility of each User, the responsibility of the Board of Trustees is limited at all times to these Terms in force at all times, as well as compliance with the applicable provisions in matters not established in the Terms.

 

The linked sites may allow the User to leave the sites owned by the Board of Trustees. These sites are not controlled by the Board of Trustees, and the Board is not responsible for their content or any aspect that is directly or indirectly linked to them.

 

The sites linked to the sites are limited to facilitating users' search for and/or access on the Internet to the information available from said linked sites; This does not presuppose, nor is it explicitly established, the existence of any kind of link, commission, agency, distribution, commercialization, responsibility, obligation or association between the Board of Trustees and the operators, companies, individuals and/or any third party, of the linked sites. and/or the third party owners of said linked sites.

 

The Board of Trustees does not control, approve or endorse the services, information, data, files, products and/or any type of material existing on the linked sites, including offers, information, data, contests and/or promotions. The User, therefore, must exercise extreme caution in the evaluation and use of any type of material existing on the linked sites.

 

The Board of Trustees does not guarantee or assume any responsibility for damages and/or losses of any kind that may be caused by:

 

  1. The operation, availability, accessibility or continuity of the linked sites.
  2. The maintenance of the services, information, data, files, products and/or any type of material existing on the linked sites.
  3. The obligations, offers, contests and/or promotions existing on the linked sites.
  4. Usefulness, veracity, partiality, objectivity, among others, of the information contained in the linked sites.
  5. Viruses not generated or carried by any of the sites.

 

By using the Services, the User acknowledges and accepts that the Board of Trustees does not guarantee in any way the linked sites or the information provided by third parties; Likewise, it does not guarantee that the linked sites function correctly, are useful for carrying out any particular activity or for any other purpose, are free of harmful information, among others.

 

By using the Services, the User acknowledges and accepts that the Board of Trustees is excluded from any liability for damages that may have been caused by the veracity of the information or quality of services contained or offered by third parties or found in the Services. linked sites, or those that arise in relation to this site.

 

Both access to the sites or linked sites, and the use that may be made of the information contained therein, are the exclusive responsibility of the User and not of the Board of Trustees.

 

The Board of Trustees is not responsible for the information received from any linked site. The Board of Trustees provides the User with these links as part of the Services, therefore, the inclusion of any linked site does not imply the approval of the Board of Trustees regarding the information contained therein, nor does it imply any relationship between the Board of Trustees and the operator. or owner thereof.

 

Any use, including advertising, republication, display, execution or commercialization of the content of the Platforms and the Service, the brands or commercial notices, on any computer network or internet page is strictly prohibited without the prior written consent of the Board of Trustees. . Certain content and services provided may include third-party materials, such as, but not limited to: links to websites, promotions, data, designs, etc.

 

You agree that you will not use any material without prior written authorization from the Board of Trustees, in a way that infringes or violates the rights of its owner.

 

The Board of Trustees is not responsible for damages or losses arising from access, use or misuse of the content of the Platforms and the Service.

 

The Board of Trustees does not assume any responsibility with the contents and commercial or other services, applications or third-party web pages that may be linked electronically (link) directly or indirectly through the portal of cinetecaficg.com or that handle information related to its content.

 

The Board of Trustees does not assume any responsibility due to technical problems that may occur in computer equipment used during connection to the Internet, whether through the Platforms.

You agree that the products, graphics, designs, brands, drawings, interfaces, audio clips, video clips, editorial content, scripts and software used in the Service, contain confidential information and material that is the exclusive property of the Board of Trustees and/or its licensors and is protected by applicable intellectual and industrial property laws.

 

The User agrees that he will not use such confidential information or material in any way except to use the Service in accordance with these Terms and Conditions.

 

No part of the Service or the Platforms may be reproduced for commercial purposes or profit, in any form or by any means. The User expressly and irrevocably agrees not to modify, distribute or create derivative works based on the Service and/or the content, in any way, nor exploit the Service in any unauthorized way.

 

The Board of Trustees may also impose limits on the use of certain content, applications or portions of the Service, in any case and without prior notice or any liability on its part.

 

The brands, logo and other trademarks, commercial notices, graphics, drawings and designs, the program, reservations of rights to exclusive use used in connection with the Service, as well as the design of the website and other copyright elements, They are the exclusive property of the Board of Trustees.

 

Other trademarks, service marks, graphics and logos used in connection with the Service and/or the Platforms and their contents may be trademarks of their respective owners or holders. The Service does not imply in any way, transfer to the User of right or license with respect to any trademark or protected right.

 

The User accepts that in the event of incurring or being presumed to have incurred any conduct or fact that violates any industrial or intellectual property right, the Board of Trustees and/or through any affiliate or subsidiary may, without prior notice, provide the information that proves or assume your responsibility to the competent authorities, and exercise the legal actions that are deemed appropriate, so that the respective investigations are carried out and responsibilities are determined, as well as in the event that any authority requires information about the actions or events carried out by you. , will be provided without prior notice or notification.

The Board of Trustees does not guarantee or represent that the User's use of the Service will be uninterrupted or error-free. The Board of Trustees will make its best efforts so that in the event of failure, interruptions or any unforeseen event related to the Service, it is resolved quickly and satisfactorily for the User.

 

The Board of Trustees does not guarantee that the Service is free of loss, corruption, attack, virus, interference, intervention, entry or other alteration of security, and therefore waives any liability related thereto.

Once you make the purchase of a product or service and receive the corresponding confirmation, it cannot be canceled, modified, or changed. No refunds or returns will be made.

The operations that can be carried out through this Service will be governed by commercial legislation and the Federal Consumer Protection Law of the Mexican Republic. Any controversy arising from the application of the same will be heard before the courts and authorities of the City of Guadalajara, Jalisco, expressly waiving any other jurisdiction that may correspond to them by reason of their present or future domicile or for any other reason. .

Any question, clarification or complaint not established in these Terms and Conditions will be resolved by the Board of Trustees, please consult it by email contacto@ficg.mx or call customer service 3331217461.

The Board of Trustees indicates that the address to receive notifications is located at Tomás V. Gómez Street # 121 Colonia Ladrón de Guevara in Guadalajara, Jal.

Last update: April 18, 2023

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